Travellers compare you on Google Maps. Make your replies count.

Travellers compare motels, B&Bs and tours side by side on Google and Maps before they book, and they read how you respond. We reply to every guest review, warmly and in your voice, while you look after the people in front of you.

14-day free trial. Then A$39 a month. Cancel before day 14 and you pay nothing.

Get my free review audit

Sound familiar?

Running the place solo

Check-ins, cleaning and bookings come first. Reviews wait.

The one bad stay

A review about a noisy room or a cancelled tour sits unanswered for every traveller to see.

Side-by-side comparisons

Travellers on Maps pick between a few options in minutes, and your replies are part of the pitch.

What replying does for you

A warm reply to every guest shows travellers you care before they book
A calm reply to a bad stay or tour reassures people comparing you on Maps
An active profile can help you show up when travellers search your town
Replies that point guests to contact you directly, never argue in public

One extra guest night or tour booking a month more than covers it. We work with businesses across Australia, from capital cities to regional towns.

How it works

Free audit

We compare your rating, reply rate and recent reviews with 3 nearby businesses.

Add us as a manager

Add us to your Google Business Profile in about 2 minutes and remove us anytime, or we email drafts for you to paste.

Replies within 1 business day

You choose which replies you approve before they go up (default: 1–3★).

Monthly report

A short email: new reviews, replies sent and anything that needs you.

Your tone, your words: tell us your style and every reply matches it. Change it anytime.

Example replies

Illustrative examples, not real reviews.

★★★★★ "Spotless room, comfy bed and the host gave us great tips for the area."

Thank you so much for staying with us! So glad you enjoyed the area. Hope to welcome you back next trip. – The team at Your Motel

★★☆☆☆ "Room was noisy from the road and the aircon was loud."

Thanks for the feedback, and sorry your sleep wasn't what it should have been. We've passed this on and we'd like to hear more. Please contact us on (02) 0000 0000 or hello@yourmotel.com.au. – The team at Your Motel

★★★★★ "Best day of our holiday. Our guide knew everything about the reef!"

Thanks heaps! We'll pass this on to the crew. So glad it was a highlight of your trip. – The team at Your Tours

Pricing

Reply plan

A$39 / month, 1 location

14-day free trial. Your first A$39 is charged after 14 days. Cancel before then and you pay nothing.

Replies to every new Google review within 1 business day
Your unanswered older reviews cleared during the free trial
You choose which replies to approve first
Monthly email report

Reply + Reminders Coming soon

A$49 / month

Everything in the Reply plan
Come-back emails to past guests

No setup fee and no contract. Cancel anytime from the link in your welcome email, or just reply "cancel" and we'll do it. Prices are in AUD. GST doesn't apply because we're not registered for GST.

FAQ

Will the replies sound like me?

Yes. Tell us how you talk to guests and how you sign off, and we'll match it.

Do you write fake reviews or hide bad ones?

Never. The ACCC says businesses must not post fake or misleading reviews, and that leaving out or hiding genuine negative reviews can be as misleading as fake ones. We only reply to real reviews, we never write reviews, and we never filter, hide or try to remove genuine ones.

Will you argue with a bad review?

Never. We stay calm, say sorry where it fits, and invite the customer to contact you directly.

Do I need to get on a call?

No. Everything happens by email. Cancel anytime from the link in your welcome email, or just reply "cancel" and we'll do it.