Membership gripes in your reviews? We'll answer them calmly.

People comparing gyms and studios read your Google reviews, especially the ones about memberships, cancellations and crowded classes. We reply to every review in your studio's voice, so you can focus on your members.

14-day free trial. Then A$39 a month. Cancel before day 14 and you pay nothing.

Get my free review audit

Sound familiar?

Running classes all day

Between classes, inductions and the front desk, nobody gets to the reviews.

The cancellation complaint

"Impossible to cancel my membership" is the review new members notice first.

Busy-hour gripes

Reviews about crowded classes or broken equipment sit there unanswered.

What replying does for you

A clear, calm reply to a billing or cancellation complaint reassures people thinking of joining
Thanking members for great reviews builds your community feel
An active profile can help you show up for "gym near me" searches
Replies that never make health, fitness or weight-loss claims

One extra member a month more than covers it. We work with businesses across Australia, from capital cities to regional towns.

How it works

Free audit

We compare your rating, reply rate and recent reviews with 3 nearby businesses.

Add us as a manager

Add us to your Google Business Profile in about 2 minutes and remove us anytime, or we email drafts for you to paste.

Replies within 1 business day

You choose which replies you approve before they go up (default: 1–3★).

Monthly report

A short email: new reviews, replies sent and anything that needs you.

Your tone, your words: tell us your style and every reply matches it. Change it anytime.

Example replies

Illustrative examples, not real reviews.

★★★★★ "Love the 6am classes, coaches are so welcoming."

Thank you so much! The coaches will love this. See you at the next 6am session. – The team at Your Studio

★☆☆☆☆ "Took weeks to cancel my membership."

Thanks for the feedback, and sorry cancelling was frustrating. We want leaving to be as easy as joining. Please contact us on (02) 0000 0000 or hello@yourgym.com.au and we'll look into it. – The team at Your Gym

★★★★☆ "Great gym but the weights area is packed after work."

Thanks for the honest review! We hear you on the after-work rush, and we've passed it on to the team. – The team at Your Gym

Pricing

Reply plan

A$39 / month, 1 location

14-day free trial. Your first A$39 is charged after 14 days. Cancel before then and you pay nothing.

Replies to every new Google review within 1 business day
Your unanswered older reviews cleared during the free trial
You choose which replies to approve first
Monthly email report

Reply + Reminders Coming soon

A$49 / month

Everything in the Reply plan
Win-back emails to lapsed members

No setup fee and no contract. Cancel anytime from the link in your welcome email, or just reply "cancel" and we'll do it. Prices are in AUD. GST doesn't apply because we're not registered for GST.

FAQ

Will the replies sound like me?

Yes. Tell us how you talk to members and how you sign off, and we'll match it. We never make health, fitness or weight-loss claims in replies.

Do you write fake reviews or hide bad ones?

Never. The ACCC says businesses must not post fake or misleading reviews, and that leaving out or hiding genuine negative reviews can be as misleading as fake ones. We only reply to real reviews, we never write reviews, and we never filter, hide or try to remove genuine ones.

Will you argue with a bad review?

Never. We stay calm, say sorry where it fits, and invite the customer to contact you directly.

Do I need to get on a call?

No. Everything happens by email. Cancel anytime from the link in your welcome email, or just reply "cancel" and we'll do it.